In response to the extraordinary events and global disruption to travel caused by COVID-19, Airbnb’s Extenuating circumstances and the coronavirus (COVID-19) policy now allows hosts and guests to cancel eligible reservations with no charge or penalty. This policy now applies to existing reservations for stays and Airbnb Experiences made on or before March 14, 2020, with check-in dates between March 14, 2020 and April 14, 2020.

What does this mean:

Airbnb’s website explains that existing reservations made on or before March 14, 2020 for stays and Airbnb Experiences with a check-in date of April 14, 2020, or earlier, and with at least one night occurring between March 14, 2020, and April 14, 2020, are covered. Guests who cancel will receive a full refund, and hosts will be able to cancel without charge or impact to their Superhost status.

Note: the host’s cancellation policy will apply as usual to reservations made after March 14, 2020, and to existing reservations made on or before March 14, 2020 with check-in dates after April 14, 2020, except where the guest or host has contracted COVID-19. Airbnb recommends to review carefully the listing’s cancellation policy set by the host when booking and consider choosing an option that provides flexibility.

 

If you require our help in claiming your compensation, please fill out the tenant’s form on our website and we will be in touch with you.

 

What about the hosts who are losing their reservations

We have had hosts inquiring whether Airbnb will offer a compensation for the hosts who are losing income as a result of coronavirus pandemic, yet we were also not able to locate any information regarding it from Airbnb, other than an article published by Business Insider:

“In his tweet, Chesky commended the Airbnb hosts have already independently been giving guests refunds, and added that the company would be thinking of ways to support Airbnb hosts whose incomes may take a hit amid the flurry of reservation cancellations.

"Second, our hosts have acted like heroes during this time. The majority of hosts have chosen to give their guests a partial or full refund at their cost," Chesky said. "Third, we know our hosts depend on money from Airbnb. 50% depend on it to pay their rent/mortgage. We are working on some bold ideas to support hosts, and we will have news very soon."

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Travel industry has been significantly impacted by the virus. We will be following the news releases from Airbnb and we will share the information as soon as we have it via our blog.

In the meantime, if you had claims or disputes in the past that aren’t yet resolved, please do not hesitate to fill out the forms on our website.

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